Privacy Policy

The data controller responsible for your personal data is ABtransfers.lv, registered in Riga, Latvia. You can contact us regarding any data protection matters at info@abtransfers.lv.

When you book a transfer or contact us, we may collect the following categories of personal data:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Flight number and travel details
• Payment information (processed securely via our payment provider; we do not store full card details)
• Communication history (emails, WhatsApp messages)
• Technical data when you use our website (IP address, browser type, pages visited)

We use your personal data for the following purposes:

• Processing and fulfilling your transfer booking
• Communicating with you about your booking (confirmations, updates, driver details)
• Processing payments and issuing invoices or receipts
• Tracking flights to ensure on-time pickup
• Providing customer support
• Improving our services and website based on usage patterns
• Complying with legal and regulatory obligations

We process your personal data on the following legal bases under GDPR Article 6: (a) Contract performance, processing is necessary to fulfil the transfer service you have booked; (b) Legitimate interests, to operate and improve our business, communicate with you, and ensure service quality; (c) Consent, for non-essential cookies and any marketing communications, where we will always ask for your explicit consent first; (d) Legal obligation, where we are required to retain data by law (e.g., financial records).

We share your personal data only where necessary. Your name, contact details, and transfer details are shared with the assigned driver to enable service delivery. Payment data is processed by our secure payment provider. We may share data with authorities if legally required. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We retain your personal data for a period of 2 years following the date of your last completed service with us, or as required by applicable law (e.g., accounting records may be retained for up to 10 years under Latvian tax law). After the retention period, your data is securely deleted or anonymised.

As a data subject under GDPR, you have the following rights:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data (subject to legal retention obligations)
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to restrict processing: request that we limit how we use your data
• Right to withdraw consent: withdraw any consent you have given at any time

To exercise any of these rights, contact us at info@abtransfers.lv. We will respond within 30 days. You also have the right to lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija) at www.dvi.gov.lv.

Our website uses cookies to provide essential functionality and to analyse how visitors use our site. Essential cookies are necessary for the website to function correctly and cannot be disabled. Analytics cookies (Google Analytics 4) help us understand visitor behaviour so we can improve our service. Analytics cookies are only placed with your explicit consent via our cookie consent banner. You may withdraw consent at any time by clearing cookies in your browser settings or using our cookie preference tool.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via a notice on our website. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

For all data protection enquiries, requests, or concerns, please contact us at info@abtransfers.lv or by post at: ABtransfers.lv, Riga, Latvia. We will acknowledge all data subject requests within 5 business days and provide a full response within 30 days.